Shipping policy

Shipping Policy

At Vermai , we’re committed to delivering your order swiftly and securely. Below you’ll find details on our shipping options, estimated delivery times, and associated costs.

UK Shipping

  • Standard Shipping
    • Cost: £3.99
    • Delivery Time: 3–5 business days

EU Shipping

  • Standard International Shipping (EU Countries)
    • Cost: £15.99
    • Delivery Time: 6–10 business days
    • Customs and Import Duties: Orders shipped to the EU may be subject to customs charges or import duties upon arrival. Please check your country’s policies, as Vermai is not responsible for these fees.

International Shipping (Outside UK & EU)

  • Standard International Shipping
    • Cost: £19.99
    • Delivery Time: 7–14 business days
    • Customs and Import Duties: Orders shipped outside the UK and EU may incur customs duties or import taxes upon arrival. Vermai is not responsible for these fees, so please verify with your local customs office before ordering.

Additional Information

  • Processing Times: All orders are processed within 1–3 business days.
  • Order Tracking: Once shipped, you will receive a confirmation email with tracking details.
  • Service Delays: Please be aware that shipping times may be extended during peak seasons or due to unforeseen delays (e.g., customs processing, postal disruptions).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: Orders are non-refundable and non-returnable unless the item received is incorrect, damaged, or lost in transit. If you experience any issues, please contact us within 7 days of receiving your order. Return shipping costs are the responsibility of the customer. VERMAI is not liable for any return postage fees. We recommend using a tracked delivery service to ensure your return reaches us safely.

Thank you for shopping with Vermai. If you have any questions about shipping or delivery, please contact us at info@vermai.co.uk